Booking Policy

At Cheynes, we’re passionate about delivering exceptional hairdressing and care to every client who walks through our doors.

In order to protect our team’s time and ensure availability for all, we’ve introduced a Booking Fee Policy for new clients — in place from 2nd June 2025.

Supporting our team &
respecting your time

We know things can come up, and plans sometimes change — and we’ll always do our best to remain flexible.

This policy simply helps us manage our bookings fairly and avoid last-minute gaps that can be difficult to fill.

Cheynes Cancellation Policy

  • NEW CLIENT BOOKING FEE

    If you’re visiting us for the first time, a small booking fee will now apply:

    £20 for Cutting or Blow-Dry appointments

    £30 for all Technical Services

    This fee will be deducted from your final bill on the day, or we’re happy to carry it forward to your next visit — whatever suits you best.

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    Booking by phone? Don’t worry — we’ll take your booking fee then too.

  • CANCELLATIONS & RESCHEDULING

    Please give us at least 24 hours’ notice if you need to cancel or move your appointment.

    With 24 hours (or more) notice, your booking fee can either be refunded or transferred to your rescheduled booking — whichever you’d prefer.

    While 48 hours’ notice is preferred (and appreciated!) for rescheduling, we are happy to honour your booking fee with a minimum of 24 hours notice.

    Cancellations made with less than 24 hours’ notice, or no-shows, will result in the booking fee being retained as a cancellation charge.

A kind note to our clients

Although this policy applies to new clients, late cancellations and no-shows affect our whole team — whether you're new or have been with us for years. We work hard to keep time aside just for you, and missed appointments leave us with gaps that others could have filled.

We deeply value your support and understanding as we put this in place. It helps us create a fairer, more reliable experience for every client and protects the time of our talented stylists.

If you ever need help with rescheduling or have questions, just get in touch. We’re here to help.